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Delete your BabyTime account

This page explains how to delete your account in the BabyTime app and the data linked to it, what is deleted and what is kept.

1. In the app — immediately

  1. Open the BabyTime app and sign in.
  2. Go to the “Profile” tab.
  3. Tap “Delete account” at the bottom of the screen.
  4. Confirm the warning and enter the SMS code sent to your phone.

Once the code is confirmed, the account is deleted immediately.

2. Without the app — by phone

If you cannot sign in to the app, call or text +998 99 850 04 44 and tell us the phone number your account is registered with. To confirm the number is yours, we will call it or send it an SMS. The request is completed within 7 days and we will let you know the result.

Call us

What is deleted

  • your name, phone number and profile photo;
  • your children’s details and medical documents;
  • saved bank cards;
  • chat messages;
  • if you own a kindergarten — its page is closed and no longer shown in search.

What is kept

Booking and payment records are kept for accounting only in anonymised form — without a name or phone number — for the period required by law (up to 5 years).

Important

  • Deleting an account cannot be undone.
  • If you have an unfinished booking or money left on your balance, it has to be settled first — call us and we will help.

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